To our Customers, Partners and Investors,
As a team that is in the business supporting the research and development, in this time of uncertainty, it is in times like these in which we are committed more than ever to our colleagues, our partners, and most of all, our clients and the laboratories they support that are the backbone of what may be the solution to this crisis.
I want you to know you have our commitment to continue providing you with the products and services you need. Our staff has been working tirelessly to ensure that matter what, you will receive the things you need, when you need them. We have been working with our vendors to secure lines of communications to ensure supply chains remain intact and to have up to the minute status updates as we receive them. It wont always be perfect, but for our valued customers, we wont stop until our customers receive every bit of support. The work our customers do save lives. We owe it to them to make it happen.
In response to the current situation, we have retained our current hours with additional support available should customers request it, increased our update capacity and have implemented an immediate response policy on any and all inquiries. The best thing in times like these is to be open and transparent. Our technical teams have been releasing updates with new features, vendors and updates to ensure that as ISP's, networks and browsers update their policies in relation to this virus, we will be right there with them.
In terms of our business continuity plan, all of our functions remain 100% functional and all our teams have moved to a remote only type configuration. With this being said, our team is working with both prospective and current customers on meetings, remotely and beyond, and we continue to increase our ability to service more of our customers. Our hours of operation remain the same and your day-to-day with LabCloud and access to LabCloud staff will remain uninterrupted.
We are taking every precaution to ensure the well-being of our teams, our partners and our colleagues. If there is anything we can do for you, please reach out to us at firstname.lastname@example.org or call us on our direct line at +1-857-217-0014. A member of our team will reach out to you promptly.
Please be safe, take care of your families, and we will do our part. You rely on us to help you bring the discoveries of tomorrow to life. Its a responsibility we cherish and we will continue to thrive to bring you the best service everyday.
The LabCloud Team