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LabCloud™, Lab Operations in the Cloud
Questions?

General

Are all LabCloud services free?

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LabCloud provides the platform, support, customer service and all updates free of charge.  LabCloud has vendors and partners whose services will be directly charged to you. For example, if you buy a lab consumable from one of our vendors, then the vendor will charge the lab consumable to your account with the vendor.
Other services such as LabCloud Concierge and specific consulting services may incur a cost and you will be informed of those ahead of time. Please contact sales@labcloudinc.com for more details.

Procurement

Can I add my own vendors?

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No, this option is not available at this time. If you have a vendor that is currently not available on the platform, please recommend them to join. You can email us at support@labcloudinc.com for more details.

Procurement

Do you offer discount pricing?

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No, we are not a consortium. However, we do work with consortiums and incubators that do and we help them expand their benefits to other customers. We do this to encourage customer vendor engagement. Most of our customers grow beyond the discount level of a consortium based on their level of funding and thus, we prefer they work with the vendor directly. If you need assistance with sourcing or account setup, you may work with one of our concierge specialists who will be able to assist.

Data

Does LabCloud have access to my data?

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LabCloud has NO ACCESS or RIGHTS to your data. All information is your own and LabCloud staff has access to the data only with your consent. If you would like more details, please refer to the LabCloud Customer Terms and Conditions.

Procurement

Does LabCloud offer tracking on incoming shipments?

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Yes and No. Some vendors that are distributors may not have the ability to send confirmations or purchase order updates. We use the absolute maximum capabilities offered by the vendor.

Procurement

How do you compare to Ariba, Sciquest or even Quartzy?

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Well good question. We are the only FREE platform to offer punchout sites to our customers. LabCloud also has a fully compliant Lab Notebook, and integrated Lab management system along with the procurement. In addition to this, our systems are trusted by top companies who are looking to go public.

Data

If we decided we did not want to use LabCloud anymore, can we get back our data?

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Yes! We understand that circumstances can change or you might find something that might be a better fit for your business. If you need to export your data, you can export your data into Adobe PDF’s. Additionally, you may download attachments in their original format.

Data

Is an on-premises version available?

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Yes! Unlike most cloud platforms, we provide you an option to maintain your LabCloud on your own servers/cloud. Our tech team would be happy to set that up with you. A fee may apply. Please contact support@labcloudinc.com for more details.

General

LabCloud is feature-rich. Can I buy just a particular feature?

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LabCloud does not create different versions of its platform. All LabCloud customers will have access to the Lab Notebook, Data Management, Inventory and Procurement system(s) that fully integrated with one another. This being said however, each feature can be used individually as well and the ability to access certain features can be enabled or disabled based on business need.

General

We are running an incubator, and would like to bring LabCloud to our customers. How would we go about doing that?

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We have a special account package for incubators and accelerators. LabCloud and our vendors would love to work with you and create a custom solution in order to suit your needs for your customers.  Please feel free to contact sales@labcloudinc.com and someone will get back to you shortly.

General

What kind of Customer Service/Support do you offer?

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Data

Where/How is my data stored?

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LabCloud hosts all your data and information on its own high security data center that is HIPAA and SSAE 16/SAS 70 compliant. All of your data and information is backed up to Amazon Web Services and we maintain at a minimum of 2 copies of your data in order to meet and exceed CFR 21 Part 11 standards. In addition, as opposed to combining your data with everyone else’s data, LabCloud creates an isolated database for each customer that allows the data for each customer to be kept completely isolated from one another. If you have more questions, please contact support@labcloudinc.com and we would be happy to answer questions regarding this.

Data

Which compliance standards does LabCloud follow?

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Every company can manage set access to data and maintain audit and regulatory controls with compliance to CFR 21 Part 11, GxP, ISO and others. Your data is hosted in a HIPAA, SAS70 and SOX compliant data center.

Procurement

Which vendors does LabCloud currently work with?

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A full list of vendors can be found here. We are constantly adding more and as we add them, we will keep you informed.

General

Why is LabCloud free?

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LabCloud’s revenue model is entirely vendor and partner based. In other words, LabCloud makes money when purchases or services are purchased or used on our platform.  Additionally, we allow our vendors to advertise relevant content that is useful specifically to you in a non-disruptive, useful and informative way.